Failed payments alert (automated dunning report)

Real-time alert when a paying customer's card fails. AI surfaces the account, ARR, reason, and next step for finance and CS.

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Runs dailyData changeDelivered to Slack

Failed payments alert

Active

Trigger: Runs daily
Instructions: Every 30 minutes, check for new failed payments in Stripe (or other billing systems).
Delivery: Slack

Example output

A realistic sample of what this automation delivers. Your version draws on your own data.

Failed payments alertRuns daily · Sent to Slack

Sample output

Failed payment — NorthwindCo ($72K ARR)

Reason: card_declined (insufficient funds).
Charge: $6,000 (annual renewal), May 25 at 03:14 UTC.
Customer state: Healthy. CSAT 9/10, 38 weekly active users, no support tickets.
History: First failure on this account. Smart Retries scheduled for May 27 and May 30.

Recommended next step. Email Lara (billing contact) by EOD. Most renewals like this are AP timing — a one-line note avoids the dunning sequence escalating to her CTO.

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Drop this into a Basedash automation. AI fills in the numbers from every source you've connected.

Instructions

Every 30 minutes, check for new failed payments in Stripe (or other billing systems).

For each failure on a paying account, post a single Slack message in #revenue-alerts:

⚠️ **Failed payment: <Account name> ($<ARR>)**
- Reason: <Stripe failure code, plain English>
- Card last 4: <****>
- CSM: <owner>
- Recommended: <one sentence — e.g., update card via portal, contact AP, retry in 24h>

Skip free-tier failures and any failure that has been retried successfully within 1 hour. Group multiple failures from the same account into a single message.

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Frequently asked questions

What is dunning?

Dunning is the process of recovering revenue from failed payments — through retries, email reminders, or direct outreach. A well-tuned dunning process recovers 30–60% of involuntary churn that would otherwise be lost.